Please note the following points regarding the service we offer. By using our repair service, you are agreeing to the points below.
+ We will not be responsible for any goods sent in without an order number / with an incorrect order number or not booked in through the website.
+ We perform advertised repairs only to iPhones and iPods that have not have had previous failed repair attempts. If your repair is diagnosed to be “not as described” when booked in, we charge a free diagnosis and $10 return fee if you wish to have the device returned.
+ We take no responsibility for any data on your device. Ensure your device is backed up before sending it in to us.
+ All repair services are offered within Australia only.
+ Devices sent in with lock codes will not be tested after the repair is completed, and no warranty attaches to the repair. Please remove all device lock codes to ensure we can test thoroughly after the repair is completed.
+ Devices that have been jailbroken will not be covered by our warranty.
+ Any accessories or boxes that are sent in with your device may not be returned. Please send the device only, with no SIM card, no accessories and no box/packaging you wish to have returned.
+ If your device was under Apple warranty, this warranty will be void when it was damaged, and will still be void after we repair it. We take no responsibility for your Apple warranty.
Learn more about our 6 month warranty
All packages sent out are insured for their current market value. If a package is lost, the device will be replaced with an identical item, or we will pay you the amount equivalent to its current value (at our discretion).
We hold items for 60 days. After that time it will be deemed abandoned, and we will recycle it in line with industry best practice. We will not notify you of this.
No invoices are provided prior to payment. Once payment has been made, all repairs are returned with an emailed tax invoice to the email address provided during the book-in process.
– We only accept payment for mail-in items by credit card. Our website uses the ANZ merchant gateway, and no credit card details are ever seen or recorded by us.
– Cash and credit card payment is available in store. A tax invoice is provided with all walk-in repairs.
